FAQs - Order Issues
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Why didn't I receive an order confirmation email?If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.
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Can I cancel my order?If your order has not shipped, you can cancel it under " My Orders ". Or you can also contact us for assistance. *Please note that we cannot cancel orders that have already been shipped.
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How to check order status?Your current order status is displayed on the My Orders and Tracking page.
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How do I write a review?Once you receive your package, please click the "Write a Review" button on the " My Reviews " page to write a review.
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Can I change the delivery address after payment?Please contact us to change your address before your item ships.
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How do I get my bill?Please contact us with your order number and billing address.