FAQs

Our warehouses are located in China. We will prioritize the delivery of your package from the warehouse closest to you.

Warewhouse processing time 1-2 business days, delivery time is 7-12 business days for general products

Tracking information will be updated on the " My Orders " page at the same time after the package is shipped.

Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.

Please contact the local carrier and re-schedule the delivery.

We provide a 30days return period for products sold on the official Brabic website.

Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.

Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:

Terms that apply to free returns:
1. Product quality issues: If the product has manufacturing defects, damage, or does not match the description, returns and exchanges are usually free of charge.
2. Incorrect or missing items: If the merchant sends the wrong item or misses an item in the order, customers can usually return or exchange it for free.
3.Unsatisfactory service: If customers are not satisfied with the purchased product or service, they may be entitled to free returns or exchanges according to the merchant's policy.

Terms that do not apply to free returns:
1.Non-quality-related returns and exchanges: If customers request returns and exchanges due to personal reasons (such as inappropriate size, dislike of color, etc.), they may need to bear some or all of the return or exchange costs.
2. Personal hygiene factors: Since underwear is considered personal items, returns and exchanges of worn underwear are generally not accepted to ensure customers' hygiene and health.
3. Products have been opened or used: If the product has been opened or used, returns and exchanges are generally not accepted unless there is a quality issue.

Please contact us with corresponding pictures or videos.

Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.

Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.

Please pay close attention to the promotion activities on our website to get a discount code.

Please use the discount code on your next purchase before the code expires.

Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.

Only one discount code can be used on one order.

Paying by PayPal and credit card is accepted.

Please check your network environment, payment method, and bank settings.

Please click on contact us button to get more information.

assword can be edited via clicking " Edit Password " under " My Account ".
If you have forgotten your password and cannot log in, you can click " Forgot Your Password " from the login page.

Please check whether the account and the password are correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.

In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering. If you want to modify your email address in address book, please follow the steps below: 【 My Account 】-【 Address Book 】

Sorry, you can't close your account by yourself. If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.

You may click " Unsubscribe " at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.