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FERMER

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FAQs

Why didn't I receive an order confirmation email?

If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.

 

Can I cancel my order?

If your order has not shipped, you can cancel it under " My Orders ". Or you can also contact us for assistance. *Please note that we cannot cancel orders that have already been shipped.

 

How do I get my bill?

Please contact us with your order number and billing address.

 

Where is the product shipped from?

Our warehouses are located in China. We will prioritize the delivery of your package from the warehouse closest to you.

 

How long is the delivery time?

Warewhouse processing time 1-2 business days, delivery time is 7-12 business days for general products.

 

How to get tracking information?

Tracking information will be updated on the " My Orders " page at the same time after the package is shipped.

 

Why is the tracking number invalid?

Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.

 

What should I do if the delivery fails?

Please contact the local carrier and re-schedule the delivery.

 

How long is the return period?

We provide a 30days return period for products sold on the official Brabic website.

 

Can I return my product?

Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.

 

How do I return my product?

Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:

Terms that apply to free returns:
1. Product quality issues: If the product has manufacturing defects, damage, or does not match the description, returns and exchanges are usually free of charge.
2. Incorrect or missing items: If the merchant sends the wrong item or misses an item in the order, customers can usually return or exchange it for free.
3.Unsatisfactory service: If customers are not satisfied with the purchased product or service, they may be entitled to free returns or exchanges according to the merchant's policy.

Terms that do not apply to free returns:
1.Non-quality-related returns and exchanges: If customers request returns and exchanges due to personal reasons (such as inappropriate size, dislike of color, etc.), they may need to bear some or all of the return or exchange costs.
2. Personal hygiene factors: Since underwear is considered personal items, returns and exchanges of worn underwear are generally not accepted to ensure customers' hygiene and health.
3. Products have been opened or used: If the product has been opened or used, returns and exchanges are generally not accepted unless there is a quality issue.

 

How can I get a refund?

Please contact us with corresponding pictures or videos.

 

How soon can I receive a refund?

Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.

 

What should I do if I don't receive a refund?

Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.

 

How can I get a discount code?

Please pay close attention to the promotion activities on our website to get a discount code.

 

What can I do if I forget to use the discount code?

Please use the discount code on your next purchase before the code expires.

 

Why is my discount code invalid?

Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.

 

Can I use more than one discount code on one order?

Only one discount code can be used on one order.

 

What are the accepted payment methods?

Paying by PayPal and credit card is accepted.

 

What can I do if my payment fails?

Please check your network environment, payment method, and bank settings.

 

Do you provide wholesale business?

Please click on contact us button to get more information.

 

How can I reset my password?

assword can be edited via clicking " Edit Password " under " My Account ".

If you have forgotten your password and cannot log in, you can click " Forgot Your Password " from the login page.

 

Why can't I log in my account?

Please check whether the account and the password are correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.

 

How can I modify my email address?

In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering. If you want to modify your email address in address book, please follow the steps below: 【 My Account 】-【 Address Book 】

 

How can I close my account?

Sorry, you can't close your account by yourself. If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.

 

How can I unsubscribe?

You may click " Unsubscribe " at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.