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FAQs - My Account

  • How can I reset my password?
    assword can be edited via clicking " Edit Password " under " My Account ".
    If you have forgotten your password and cannot log in, you can click " Forgot Your Password " from the login page.
 
  • Why can't I log in my account?
    Please check whether the account and the password are correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.
 
  • How can I modify my email address?
    In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering. If you want to modify your email address in address book, please follow the steps below: 【 My Account 】-【 Address Book 】
 
  • How can I close my account?
    Sorry, you can't close your account by yourself. If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.
 
  • How can I unsubscribe?
    You may click " Unsubscribe " at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.