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FAQs - Order Issues

  • Why didn't I receive an order confirmation email?
    If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.
  • Can I cancel my order?
    If your order has not shipped, you can cancel it under " My Orders ". Or you can also contact us for assistance. *Please note that we cannot cancel orders that have already been shipped.
  • How to check order status?
    Your current order status is displayed on the My Orders and Tracking page.
  • How do I write a review?
    Once you receive your package, please click the "Write a Review" button on the " My Reviews " page to write a review.
  • Can I change the delivery address after payment?
    Please contact us to change your address before your item ships.
  • How do I get my bill?
    Please contact us with your order number and billing address.