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FAQs - Return & Refund

  • How long is the return period?
    We provide a 30days return period for products sold on the official Brabic website.
  • Can I return my product?
    Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.
  • How do I return my product?
    Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:

    Terms that apply to free returns:
    1. Product quality issues: If the product has manufacturing defects, damage, or does not match the description, returns and exchanges are usually free of charge.
    2. Incorrect or missing items: If the merchant sends the wrong item or misses an item in the order, customers can usually return or exchange it for free.
    3.Unsatisfactory service: If customers are not satisfied with the purchased product or service, they may be entitled to free returns or exchanges according to the merchant's policy.

    Terms that do not apply to free returns:
    1.Non-quality-related returns and exchanges: If customers request returns and exchanges due to personal reasons (such as inappropriate size, dislike of color, etc.), they may need to bear some or all of the return or exchange costs.
    2. Personal hygiene factors: Since underwear is considered personal items, returns and exchanges of worn underwear are generally not accepted to ensure customers' hygiene and health.
    3. Products have been opened or used: If the product has been opened or used, returns and exchanges are generally not accepted unless there is a quality issue.
  • How can I get a refund?
    Please contact us with corresponding pictures or videos.
  • How soon can I receive a refund?
    Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
  • What should I do if I don't receive a refund?
    Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.